Support
Contact, privacy requests, and safety reports
Use this page for Exactake, Flatnest, Kalvenda, and NeonRoutine support,
data requests, accessibility feedback, child-safety reports, and questions
about the documents hosted on this site.
Email support
Support intake
What to include
- App name: Exactake, Flatnest, Kalvenda, or NeonRoutine
- Platform: Android, iOS, web, or desktop
- App version and build number, if available
- A short description of the issue or request
- Steps that reproduce the problem, if this is a bug report
- Relevant screenshots or error messages, with private data removed where possible
- For safety reports, the group, chat, event, flat, invite, or profile context involved
Do not send passwords, authentication codes, payment credentials, full government IDs,
or unrelated sensitive data by email.
Privacy
Account and data requests
Include the app name, account email or sign-in provider where relevant, and the request
type. Local-only apps may not have server-side account data to delete.
Accessibility
Accessibility feedback
Helpful reports include the screen name, assistive technology used, expected behavior,
and what prevented the interaction.
Safety
Child safety and abuse reports
For user-content or social surfaces, include the app, group or flat context, content type,
and why it should be reviewed. Urgent child-safety or CSAE reports should use the email
link above with "Safety report" in the subject.
Documents
Legal route references
Use the route matrix for all language variants and app-store dashboard URLs.
The regulatory notes summarize the sources checked during the current update.